I recently had the pleasure of flying over to Melbourne to attend the Accessible & Inclusive Tourism Conference (AITCAP). The event was a vibrant showcase of innovation, where I had the opportunity to engage with passionate stallholders and explore a wide range of accessible and inclusive initiatives that Melbourne has to offer. The experience left me inspired, brimming with ideas that could greatly enhance accessibility back home in Aotearoa New Zealand. In this blog, I’m excited to share some of the standout initiatives I discovered during my whirlwind trip across the ditch.
Discovering the Power of QR Codes
Wandering through the vibrant streets of Melbourne, we stumbled upon something that truly caught our attention, a bold, eye-catching poster showcasing the city’s embrace of QR code technology. It was an unexpected yet brilliant way to instantly connect visitors with essential information, making the city’s dining scene more accessible and inclusive than ever before.
Just scan the QR Code on this poster and discover accessible and inclusive dining options in Melbourne.
Discover another source of information: A top-rated guide to the best accessible restaurants, reviewed by local wheelchair users. All available on the City of Melbourne What’s On website.
Inclusion in Cafés
I was thrilled to discover these innovative communication boards being integrated into Melbourne cafés, especially knowing how much they resonate with our Finlay, who uses this style of communication. Seeing such thoughtful inclusions in action truly highlighted Melbourne’s commitment to accessibility and inclusion. To see front line staff using communication and spelling boards to serve customers made me feel quite emotional.
Scope
We discovered that Scope Australia plays a pivotal role in rolling out these communication boards, making a big difference in accessibility across Melbourne.
Be sure to check out all the Communication Accessible Places, and keep an eye out for the signage on websites and windows that proudly indicate this fantastic inclusive service.
Inclusion at Metro Trains
The introduction of the Metro Accessibility Reference Group in 2017 and the implementation of the Accessibility Action Plan 2022/24 have brought significant progress over the past three years. With 2,500 station staff, authorised officers, and drivers training in communication access, Metro Trains is leading the way in inclusive travel. Partnering with Scope’s Communication and Inclusion Resource Centre , they’ve developed picture communication symbols that are transforming the travel experience for everyone.
They’ve also introduced a spelling board, enabling passengers to spell out questions with simple yes and no options, further enhancing communication and accessibility for all.
Melbourne Train Network Map
They’ve even created a comprehensive map with the Victorian train network on one side. Flip it over, and you’ll find a thoughtfully designed picture board, complete with yes and no answers, making navigation more accessible for everyone.
Travellers Aid : Empowering Accessible Travel in Melbourne
Travellers Aid is a highly respected organisation in Melbourne, offering invaluable support to patrons with mobility needs. Their trained staff and volunteers provide five core services at events:
- Motorised Buggies (Wheelchair Accessible or Standard): These buggies connect people from transit points to and from events, ensuring seamless mobility.
- Minivans / Minibus (Wheelchair Accessible or Standard): Reliable transport options for those with mobility challenges.
- Personal Guidance: Staff assist with wheelchairs for those unable to walk long distances, helping them reach allocated seating or move around the event. Guidance is also available for blind or vision-impaired patrons.
- Mobility Equipment Hire: Available at most major events, this service is invaluable for patrons and their carers, allowing them to stay longer and enjoy he event fully.
- Personal Care Assistance: This service empowers people with disabilities to attend events confidently, independently, and safely.
For more information on their services and other programs, visit Travellers Aid. They offer free connection assistance at Southern Cross Station and Seymour Station, luggage storage at Flinders Street Station and Southern Cross Station, and can even help with steep platform ramps.
Use your cellphone camera to scan their QR code and get all the information you need at your fingertips!
What is at the Travellers Aid lounge at Flinders Street Station?
- Accessible toilets and adult change tables
- Mobility equipment and stroller hire
- Personal Care
- Free drinking water
- Luggage Storage
What is at the Travellers Aid lounge at Southern Cross Station?
- Mobility equipment and stroller hire
- Personal care
- Connection assistance
- Free drinking water
- Crisis travel
- Showers
- Accessible toilets and adult change tables
Exploring ACMI at Fed Square: A Snapshot of Screen Culture
During my whirlwind trip to Melbourne with Julie Jones from Travel Without Limits, we had the chance to visit ACMI, the hub of screen culture and exhibitions. Although we arrived close to closing time and didn’t get to explore everything, we were immediately struck by the warm and welcoming reception desk. It’s clear that ACMI offers a unique and inviting experience for all its visitors.
Behind it, we noticed inclusive imagery promoting the exhibition, showcasing ACMI’s commitment to accessibility and diversity.
ACMI has two entrances: one on Flinders Street and the other in Fed Square. The Flinders Street entrance is easily accessible via a wheelchair ramp, available from 10 am to 5 pm while the museum is open. If you opt for the Fed Square entrance, be prepared for a gradient and tricky terrain across the Square, which may not be ideal for caster wheels.
As well as the lift accessing all floors, there are steps leading you down to the next level. The steps have features designed to assist individuals with sight impairments or mobility challenges. The tactile domes are well-contrasted from the surface and evenly spaced in height and distance, enhancing safety and navigation. The step nosing is clearly defined, and handrails are provided to aid with balance and navigation. It’s clear that a lot of thought has been given to these access needs throughout Melbourne, making the city more inclusive for everyone.
Another fantastic service provided by ACMI is their Sensory Guides. These guides use icons to communicate crucial accessibility information, detailing the services, facilities, and heightened sensory experiences available at the venue. Hearing loops are accessible at both the ticket and information desks, and mobility equipment hire is offered through Travellers Aid. You can pre-book the equipment to be collected at either Flinders Street Station, just across the road from Fed Square, or Southern Cross Station. Additionally, ACMI features wheelchair accessible toilet facilities, and registered guide dogs are warmly welcomed.
Discover Accessible Melbourne Experiences
Scan the QR code to explore a fantastic array of accessible and inclusive experiences and attractions in Melbourne. It’s an innovative and convenient way to find out what’s on for visitors with access needs. Simply point your camera at the QR code below, and you’ll be presented with an impressive list of places to visit and enjoy.
Travel Without Limits Magazine: Your Ultimate Accessible Travel Resource
Have you seen Travel Without Limits Magazine? While in Melbourne, I had the pleasure of meeting up with Julie Jones, the Co-Founder and Executive Editor of this unique magazine dedicated exclusively to accessible travel and tourism. Each new issue, released at the start of every season, is brimming with vibrant images of breathtaking scenery and the latest in accessible travel news.
Don’t miss out, check it out and subscribe for invaluable travel tips and inspiration!
In conclusion, Melbourne’s commitment to accessibility and inclusion shines brightly through its innovative initiatives and thoughtful services. From the welcoming features at ACMI to the comprehensive support provided by Travellers Aid, it’s clear that the city is dedicated to creating a more inclusive experience for all. Whether you’re exploring Melbourne’s vibrant culture or seeking accessible travel resources, these experiences and tools ensure that everyone can enjoy the city’s offerings to the fullest. Here’s to embracing and celebrating accessibility in every adventure!